The new year is here, and it’s the perfect time to hit reset on your hotel’s goals. Whether you’re aiming to smooth out operations, impress your guests at every turn, or just make your life a little easier, a solid hospitality phone system can help you get there. It’s the kind of behind-the-scenes tool that makes a huge impact on your guests, your team members, and your hotel as a whole.
Below, we’ll show you how hospitality phone systems help you reach three major goals this year and set you up for success in the years to come.
Hotel Phone Systems Keep Your Communication Consistent for Guests and Team Members
If you’re managing a hotel chain with multiple locations, you know how tricky it can be to keep communication consistent. Guests sometimes call the wrong property when they want to make a reservation. Front desk staff in your Knoxville location need to contact your Gatlinburg location but can’t remember the right extension. To top it all off, each location might have different procedures for answering calls, booking rooms, and caring for guests. It’s quite a mess, and your guests will feel the effects.
Thankfully, you can easily connect all your properties under one umbrella with hotel phone system solutions like Nored Telcom’s. Imagine being able to:
Transfer calls between locations without issues. No matter where your guests are calling from, you can guarantee seamless communication and connection with the right team member at any hotel in your chain ASAP.
Standardize your training and processes across all properties. With everyone on the same platform, you won’t have to worry about teaching each property a different system or troubleshooting issues on the fly.
Unified communications across all locations make it easier for your team to manage daily interactions and allow you to manage your entire hotel chain from a single platform.
Scale up easily as you open new locations. You don’t need to invest in expensive new hardware or worry about complicated setups. You can add the new location with minimal effort and cost right from Nored Telcom’s user-friendly platform.
This makes managing multiple properties less of a headache. You can focus on growing your brand and making sure every guest gets a consistent, high-quality experience.
Hotel Phone Systems Help You Work Smarter, Not Harder
Running a small bed and breakfast is all about the personal touch. You know your guests by name, you remember their favorite breakfast orders, and you make them feel right at home. But here’s the thing: What happens when you step out to run errands and miss a booking call? Or when you’re short-staffed, and the phone keeps ringing, leaving you overwhelmed?
That’s where hospitality phone systems like Nored Telcom’s can really make a difference. Our personalized system is designed so you can use your published telephone number instead of a random 5-digit sequence for SMS/MMS, allowing you to set up automated messages to keep guests informed when you’re unavailable. If you’re busy, guests can still get the details they need—whether it’s instructions for check-in, directions to your property, or a direct number to reach you. You can also:
Forward calls to your mobile devices so you never miss a reservation request—even if you’re out picking up fresh flowers, overseeing a property repair, or setting up for dinner.
Enjoy affordable pricing that fits the needs of smaller businesses like yours. You don’t need to break the bank to provide great service and enjoy advanced features like call monitoring, call queues, or even team messaging.
These features let you balance everything you need to do while still offering guests that hometown experience they came for. With Nored Telcom’s customized hotel phone system features, you don’t have to give up the quality of service to stay on top of communications.
Hotel Phone Systems Make Your Guest Experience Flawless from Start to Finish
When you’re running a high-end resort, nothing less than perfection will do. From the first call a guest makes to inquire about a booking to the moment they check out, every touchpoint has to reflect the quality and care your brand is known for. After all, your guests are paying for the best, and long hold times, dropped calls, or a lack of personalization just won’t cut it.
Thankfully, a hotel phone system from Nored Telcom can help you keep your guest experience flawless in the new year:
Advanced call routing means your guests won’t have to wait on hold. Whether they’re calling about a reservation or need assistance from the concierge, they’ll be connected to the right department immediately.
Integration with your property management software allows you to pull up guest details quickly. That way, you can address them by name and personalize every conversation.
Scalability ensures that even during peak times—like busy holiday weekends or big events—Nored Telcom’s VoIP phones ensure you’ll be able to handle high call volumes without sacrificing quality.
This is how you maintain the high standards of service that your guests expect. With a system that works as hard as you do, your team can stay on top of everything, making every interaction a seamless, five-star experience.
Make Communication Your Competitive Edge with Nored Telcom’s Hospitality Communication Solution
Great hospitality phone systems are the foundation for success in the hospitality industry. By choosing Nored Telcom’s powerful hospitality communications solutions, you’ll be opening up new opportunities to improve, expand, and set yourself apart from your competitors. And who doesn’t want that?
If you want to keep your guest experience consistent, have your teams on the same page, and have your guests coming back this year, reach out to the team at Nored Telcom!
We’ll sit down with you (virtually or in person) to figure out exactly what your hotel guests and staff need from a phone service. Whatever your needs, from a mom-and-pop operation to a cross-country chain, our team will give you a hotel phone system that fits you to a T.
