Communication is everything when you’re running a small business. Whether you’re getting your law firm off the ground or expanding a retail shop, being able to communicate with customers and staying connected with your team is what will help you succeed.
That’s why choosing the right business phone system is a decision you don’t want to rush. The right system can save you time, reduce headaches, and even help you make a better impression on your customers.
So, how do you pick the best option? We break it down below.
What Features to Look For In Business Phone Systems
Not all office phone systems are created equal, so here are the most important things to look for when you’re shopping around for a business phone system:
It Should Be Reliable, Period.
Look for a business phone system with great call quality and built-in backups. For example, some VoIP (Voice over Internet Protocol) business phone systems can reroute calls to mobile phones if your internet goes down. You don’t want to lose a deal or disappoint a customer because of technical glitches on outbound calls.
It’s Packed with Features You’ll Use
Think about platform aspects that would make your day easier. Some phone systems let you route phone calls to specific team members, host virtual meetings via video conferencing, share simple files, or get voicemails sent to your email. If you’re constantly juggling tasks, tools like call analytics and integrations with your CRM or calendar can save you hours each week.
It’s Easy to Set Up and Use
Nobody wants a complicated business phone system that takes weeks to figure out. Make sure the phone system you choose is simple to install and intuitive for everyone on your team. If you’re not super tech-savvy, look for providers who offer strong support or even handle the setup for you.
It Fits Your Budget
Upfront costs are important, but don’t forget about ongoing expenses. VoIP phone systems, for instance, usually have lower monthly costs than traditional landlines, especially if your business makes a lot of long-distance or international calls. Plus, some providers bundle extra features at no extra charge, which can stretch your budget further.
It Works Anywhere
If you or your team work remotely—or even take work calls while running errands—you need a business phone system that can handle external communication from anywhere. Many modern systems let you take calls from your computer or smartphone using an app. This way, you’re not tied to a desk, and your customers get a seamless experience no matter where you’re working.
It’s Completely Secure
Office phone systems handle a lot of sensitive information, from customer details to private conversations. Make sure your phone system includes features like advanced encryption, secure logins, and automatic updates to protect your business and your clients. Security isn’t just for big companies—it matters for SMBs, too.
It Integrates with Your Other Business Tools
The best office phone systems work with the tools you already use, like your CRM, email, or scheduling software. For example, integrating your phone with your CRM can automatically log calls, saving you the hassle of manual updates. These little conveniences can add up to big productivity gains over time.
It Grows with You
Your business isn’t standing still, so your phone system shouldn’t either. If you’re planning to hire more staff, expand locations, or even shift to remote or hybrid work, you’ll need a system that scales up easily. Modern business communication tools, like the ones offered by Nored Telcom, let you add new users with just a few clicks—no extra wiring or equipment needed.
It Offers Flexible Plans
Your business needs might change, and so should your phone plan. Look for a provider who offers flexible pricing or month-to-month contracts so you can adjust as needed without getting locked into a long-term commitment.
It Comes with Great Support
Even the best systems can run into issues, and when that happens, you need quick, reliable help. Choose a service provider who has a great support team or a dedicated account manager, so you’re never left scrambling to fix problems on your own.
Take your time to evaluate your options, and don’t be afraid to read reviews, request recommendations from other business owners, and ask potential providers the tough questions. In the end, it’s worth it to get a system that fits your needs perfectly.
Already Got a Phone System? You Might Need an Upgrade
You might be thinking, “our current office phone systems are just fine.” We’d encourage you to think again. Older systems are often holding your business back. Here are some common red flags you should look for when considering phone system upgrades:
- Poor call quality: Static or dropped calls can turn off customers fast.
- No support for remote work: With so many teams working remotely, a system that doesn’t allow easy access for remote employees is a big miss.
- Limited features: If you’re still transferring calls by yelling across the office or can’t manage calls from a mobile app, it’s time for an upgrade.
- High maintenance costs: Older, more traditional phone systems can drain your budget with repairs and add-ons, ruining your telecom efficiency.
If any of these sound familiar, it’s probably time to explore a phone system upgrade from Nored Telcom.
How Nored Telcom Can Help You Thrive
We know that it can be difficult to find your perfect fit. That’s why the team at Nored Telcom specializes in building the best business phone system—ones that are scalable, reliable, and meet your specific needs—no matter how unique. You’ll also enjoy:
- Reliable service with an excellent support team and minimal downtime.
- Cost-effective plans that fit your budget while providing the capabilities you need.
- Hands-on implementation to make the transition as easy as possible for you and your team.
- Ongoing maintenance and upgrades to make sure you always have access to the latest features and improvements.
Our office phone systems do more than improve your internal communication. They support your business success from day one. Ready to experience the difference a top-tier business phone system can make? Reach out to our team today!
